Legal information
Terms of sale for credits
Last updated: 2026-10-15.
Who sells the credits
The Forest Assist app is published by ELAN IT CONSEIL (see the legal notice). The app is free.
Credits are sold by Apple, in the app, through App Store in-app purchase. Apple is the seller: in the European Union, Apple Distribution International Ltd. (Cork, Ireland); elsewhere, the Apple entity named in the terms for your country. Apple collects the payment, sends you the receipt and collects the VAT.
The sale is governed by the Apple Media Services Terms and Conditions. ELAN IT CONSEIL receives no payment from you and has no access to any of your payment data.
What you buy
A credit lets you record, in the app, one plot survey or one measured tree. All other features are free. Details are on the Credits page.
- Credits are sold in packs of 50, 250 or 1,000 credits. The price, including all taxes, is the one shown by the app at the time of purchase, in your country's currency.
- Credits are added to your balance as soon as Apple confirms the purchase.
- They never expire. They are linked to your iCloud account and can neither be exchanged for money nor transferred to another account.
- A credit is used when the action is saved; an action cancelled before it is saved uses nothing. A used credit is not returned.
- The 50 free credits given when the app is first opened are granted once per iCloud account. The codes we sometimes give away are single-use and cannot be exchanged for money.
Refunds and cancellation
Refunds and cancellation are handled by Apple, as the seller. Apple's terms allow you to cancel within 14 days of receiving your receipt.
To request a refund or cancel a purchase: reportaproblem.apple.com, or the link in the receipt Apple sent you by email.
ELAN IT CONSEIL can neither refund nor cancel a purchase made on the App Store: we have no access to payments.
Support
For a question about how the app works — for example, a purchase confirmed by Apple whose credits do not appear in your balance — write to us: info@forest-assist.eu. Give the date of purchase and the pack chosen; never send us banking details.
Licence
Use of the app is governed by Apple's standard licence agreement for App Store apps.